Terms & Conditions

/Terms & Conditions
Terms & Conditions2018-03-12T12:45:43+00:00

Terms & Conditions

1. Pricing and Payment terms:

• All prices stated for products on quote / Invoice are Nett and exclude Vat.
• Delivery and installation are quoted depending on area and time needed to complete installation.
• Delivery will only be made once the invoice is settled in full and proof of payment has been emailed  to   sales@ixaxaoffice.co.za and has reflected in our bank account.
• Payment Methods:
• Cheque Payments require a 7 – 10 day clearance period and a 3 day clearance period for EFT deposits will apply.
• An additional 2% charge will be applied for Cash deposits.

2. Orders

• All quotes accepted must be confirmed and signed by an authorised person with an official order and order      number as well as signing this “sales conditions” document.
• Verbal orders, verbal confirmation of orders or any verbal changes / amendments to products or quantity of
order will not be acceptable.
• Any order or changes to orders will only be accepted and processed upon signing our official quote and receipt
by our sales department at sales@ixaxaoffice.co.za.
• The official quote must be stamped with a company stamp and signed by the authorized person.
• Please ensure that the product, product dimensions, quantity quoted on and picture emailed match and meets    your requirements, before signing order and submitting for processing.

3. Non Stock Item on Special Order

• A 70% deposit is required on placement of a “Made to Order” product, as well as the customer signature
accompanied with a signed and approved drawing and specification.
• Manufacturing lead time of approximately 4 to 8 weeks from the date the official order is placed
• Imported products have a lead time of 12 to 14 weeks from confirmation of order.
• No “Made to Order” or “Special Items” may be cancelled returned or exchanged.

4. Handling Fee

• A 25% handling fee will be charged on products only if we agree to accept.